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To Our Valued Customers
At dbuys.com customer satisfaction is our top priority. We strive to provide our customers with the highest level of service, satisfaction, and support. Our friendly, courteous and knowledgeable sales staff is available to assist you.
SALES
Open Closed
Monday 09:00 AM EST 08:00 PM EST
Tuesday 09:00 AM EST 07:30 PM EST
Wednesday 09:00 AM EST 07:30 PM EST
Thursday 09:00 AM EST 07:30 PM EST
Friday 09:00 AM EST 04:00 PM EST
Saturday Closed Closed
Sunday 11:00 AM EST 05:00 PM EST
CUSTOMER SERVICE
Open Closed
Monday 10:00 AM EST 05:00 PM EST
Tuesday 10:00 AM EST 05:00 PM EST
Wednesday 10:00 AM EST 05:00 PM EST
Thursday 10:00 AM EST 05:00 PM EST
Friday 10:00 AM EST 02:00 PM EST
Saturday Closed Closed
Sunday Closed Closed

Shipping & Billing:
All orders are processed, billed, and shipped within 72 business hours from when the order is placed provided the merchandise ordered is available and in stock. Your order will then ship out via the method selected. Dbuys.com is not responsible for any merchandise or orders that is forwarded to an address different than the one specified on the original order. Any shipping address that was altered by the consumer is the sole responsibility of the consumer. International orders are not accepted . All oversized audio equipment, printers, and televisions ship via UPS or courier service. We do not ship to hotels. For your security all packages leaving our premises are sent signature required upon arrival. Non verifiable orders may considerably delay the shipping of your order as well as us requiring other information in order to have it processed.

All appliances ship via curbside delivery only.

Dbuys.com carrier of choice is UPS.

*All orders priced from $1 to $1000 are required to ship to the billing address of the credit card (where you receive your monthly credit card statements)or to a business where the card holder is employed. The alternate business address must be listed with the credit card company and the business must be listed with directory assistance (ie... www.411.com). In the event the billing address is a P.O. Box we will require shipping to your residence or business which again must be listed with your credit card company as alternate address and that address must be listed with directory assistance.

Payment
We accept all major credit cards including VISA, MasterCard, American Express, and Discover. C.O.D. orders are welcome provided we receive a 10% deposit via credit card, check, or money order. We accept Purchase Orders from all government agencies and schools. For terms of purchase orders please all 877.993.2897 ext 512.

Returns / RMA

Dbuys.com offers a 10-day return privilege policy on select items (please refer to Return Policy below) provided the following guidelines are followed:

  • All merchandise must be returned in original manufacturers packaging unopened with manufacturers seal.
  • All supplied manufacturers accessories are included in original factory packaging.
  • Original manufacturers warranty cards and paperwork must be blank.
  • All returns must be double boxed and accompanied by a Dbuys.com Return Authorization (RA) number. Please contact our customer service division at 877.993.2897 prompt 2 Monday–Friday 10am-6pm EST for your RA number.
  • Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).
  • All refused packages will be subject to a 10% restocking fee.


Lost or Damaged Items


Packages lost or damaged by UPS or Freight Companies require up to 45 days for a credit to occur.

Return Policy

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Digital Cameras 10 Day Return Privilege Policy*
Digital Camcorders 10 Day Return Privilege Policy*
Un-Opened Accessories 10 Day Return Privilege Policy*
Printers/Scanners 10 Day Return Privilege Policy*
Portable DVD Players 10 Day Return Privilege Policy*
LCD/Plasma/Televisions Under 20" 10 Day Return Privilege Policy*
TV Mounts/Stands 10 Day Exchange Privilege Policy
LCD/Plasma/Televisions Above 20" All Sales Final** ±
All Security Components (CCTV) All Sales Final**
All Navigation Devices All Sales Final**
DVD Players/Recorders All Sales Final**
Home Appliances All Sales Final**
Car Audio Equipment All Sales Final**
Cellular Phones 10 Day Exchange Privilege Policy
Audio Receivers/Home Theater Systems All Sales Final**
MP3/Satellite Players All Sales Final**
Shavers/Personal Care All Sales Final**
Computers & Notebooks All Sales Final**
Projectors All Sales Final**
DVD Movies All Sales Final**
Handbags All Sales Final**
Opened Accessories All Sales Final**

*Refused/Un-Opened Items: subject to 10% restocking fee. Opened Items: subject to 15% restocking fee.
**Sorry all sales are final/no returns. All inquiries should be directed to the manufacturer. (please see Manufacturer Returns section below).

**Any refused package by the recipient is subject to 10% restocking fee of the full invoice total plus to and from shipping costs.

Manufacturer Returns

-Due to most manufacturer's policies, final sale items listed above may only be returned directly to the manufacturer.
-Please contact the manufacturer directly to arrange a proper return.

± LCD/Plasma/Televisons Above 20" Policy

All sales of LCD/Plasma/Televisions above 20" are final and may not be returned. The following are responsibilities of the customer when taking delivery of any television 20" and above:

    1. All customers must carefully inspect the box of your TV before the shipper leaves your premises. If you find the unit is damaged due to delivery mishap you may refuse delivery for a defective exchange. When we receive the unit back at our warehouse, a claim will then be issued for your TV.
    2. If the television meets your expectations, you must sign the release form supplied by the shipper to fully complete the delivery process. Your signature confirms that you understand this LCD/Plasma/Television Return Policy and agree that you cannot return the television.
    3. Once the television has been delivered please refer to "Manufacturer Returns" or refer to any applicable warranty you might have.
Due to company policy the following manufacturers will not honor the standard one year warranty that is supplied.Denon,Yamaha,Pioneer,Bose

International Orders
International orders are accepted strictly by phone only. Please call to order. Dbuys.com is not responsible for duties or tariffs on international shipments.

Tax
Items shipped in the state if New York are subject to the applicable sales tax added to the order total.

Policy
Dbuys.com does not sell for resale. Items may be limited to 1 per customer or group. We are not responsible for typographical errors on our website, other sites, or search engines. Pictures are for illustration purposes only and may not necessarily depict the item advertised. Thank you for shopping Dbuys.com

Gift Certificates
To redeem your gift certificate simply enter the gift certificate number at the checkout portion on the order form and apply the amount of the certificate to your order upon check out.

Rebates
We are not responsible for manufacturer rebates.